Missed Appointments and Cancellation Policy
We require at least 24hrs notice if you would like to cancel an appointment. We understand and appreciate busy lifestyles and that things can pop up, however please have consideration for our time, and another client who could have had your appointment slot.
Repeated missed appointments or cancellations with insufficient notice will result in a 20% surcharge that will be added onto your subtotal at your next appointment. Failure to pay will result in future appointments being refused until payment has been made.
For appointments booked online and missed 100% of your treatment cost will be charged automatically.
Gift Vouchers are available for purchase
Vouchers can be either a treatment or a specified amount that can be used against services or products at SJBeauty. They are non-refundable and must be redeemed within 3months from date of purchase. Any vouchers brought to us after this will be considered void and unusable.
We accept cash and all leading debit/credit cards at SJBeauty. Minimum payment for card is £10.00. We do not accept cheques.
These changes do not affect the way we handle your information, it just makes it much easier for your to find out how we use it. Keeping your data safe and secure at all times is our number one priority.
You do not need to do anything, we just need to make you aware the policy has changed and that you have access to it if you wish to find out more.
Please read our new policy below and if you have any questions or wish to discuss or alter any of your information we hold on file, please give us a call on 0113 2876544 or email us at firstname.lastname@example.org
Who we are.
SJ Beauty is based at 10 High Street, Kippax, Leeds, LS25 7AB
The information we collect and how.
At SJ Beauty we take privacy seriously and only use the information we collect to provide our services. We do not share or sell the information we collect. At any time, you may request a copy of information we have recorded about you. You may also request we remove all identifiable information with respect to yourself. As a matter of course, we will delete your identifiable information if you have not undertaken business with us after 2 years.
For transparency, listed are the business services we provide and how each service uses the information we collect.
Beauty related services:
We request the minimum level of personally identifying information to run our business effectively. This is data you provide us directly, for example, your name and contact details. We will never obtain information about you indirectly from sources outside our business. We store notes with respect to services we undertake to ensure we maintain and exceed our level of service. For example, your treatment notes , chosen shades of nail colour, length or style of lashes, or course information for Facial/Sunbed treatments . We consider you have provided consent for us to store personally identifying information and information about your services based on your receiving services from us. Depending on the particular service(s) we are providing we may be required to ask questions related to your medical history. We will obtain your consent prior to storing information related to your medical history. Examples of medical data may be allergies, pregnancy or an injury that may impact our service. We need to ensure you are suitable to have some services that we offer, and need this information to ensure our services are insured.
Appointment confirmations and reminders:
We will contact you via phone, email or SMS to confirm appointments booked and remind you of upcoming appointments. We consider your having made the appointment as consent to undertake this activity but, if you want, you may opt-out at any time.
Appointment ratings and reviews:
After visiting us we may send you an email or SMS asking you to rate our services and provide feedback. We consider your agreement and participation in the service as consent to undertake this activity but, if you want, you may opt out at any time.
We consider being in possession of our loyalty Treatcard as consent to send you emails related to the Treatcard but, if you want, you may opt out at any time.
We will not undertake phone, mail, email or SMS marketing without you first providing consent for us to do so. Our marketing campaigns are automated and use rules based on services and products purchased and information we collect from you. For example, we may send marketing campaigns related to your birthday, and other special days like Valentine’s Day and Christmas. Of course, you may change your marketing preferences at any point and opt out of receiving marketing material at any time.
Where we store your data;
Our computer has a pin password and can only be accessed by members of staff. Each client has their own online record card which stores your previous appointment details and any upcoming appointments. It also stores, on your record card, any consultation cards and medical notes needed to go ahead with your treatments . Any notes regarding your appointments – or preferences in your treatments – will also be stored on your client record card, along with your contact details. We do not keep any paper copies of your notes or contact details.
Do we share your information
We will not share your information with anyone outside of SJ Beauty, except for any information inputted in to our online system ‘Phorest’ who are fully compliant with GDPR.
You may contact us by email at email@example.com , or by post at SJ Beauty, 10 High Street, Kippax, Leeds, LS267AB or by phone on 0113 2876544 to:
• Request information we have stored about you.
• Request we remove all identifying information about you.